Terms of Use

Purpose

These Terms of Use govern access to and use of the Kyora International platform (hereinafter "Kyora" or "the Platform").

By accessing Kyora, you unreservedly accept these Terms. If you do not accept them, please do not use the Platform.

Paid services offered to professional agents (subscriptions, commissions) are governed by our Terms of Sale.

Our services

Kyora is a platform connecting real estate investors with agents specialized in the Dubai market.

For investors

• Access to investment-oriented property listings
• Decision tools: scanners, advanced filters, yield projections
• Portfolio and performance tracking
• Watchlists and real-time market indicators
• Connection with qualified agents

For real estate agents

• Dedicated workspace with listing management
• Integrated CRM for prospect follow-up
• Qualified lead delivery
• Sales tracking and automatic commission invoicing

Kyora Introduction and commissions

A Kyora Introduction is created when an identified investor voluntarily initiates first contact with an agent through a channel offered by the platform (WhatsApp, email, phone, Telegram, expressed interest, or equivalent). It is the timestamped proof of that introduction.

Commission owed to Kyora arises when a transaction is concluded with an investor identified, presented, introduced, or put in contact with an agent through Kyora — via that agent's listings or profile — whether the sale is declared promptly or established later. The "Sold" CRM status alone does not trigger commission: commission results from the sale declaration on the platform or later establishment based on Kyora Introductions and the audit log.

Any professional agent found to have deliberately bypassed Kyora to avoid commission owed after a sale with an investor introduced through the platform may have their account terminated without prior notice and their email address added to the Kyora blacklist. To dispute a ban: contact@kyora-international.com.

Electronic evidence

Kyora maintains a technical audit log (audit_events) recorded server-side only, append-only, including timestamp, identifiers, IP address, user-agent, event type, and integrity hash. These records may be produced as evidence in disputes relating to an introduction or commission.

The parties acknowledge the probative value of these records, subject to mandatory legal provisions and the right to be heard.

Registration and user account

Registration requirements

To use Kyora, you must:

• Be at least 18 years old
• Provide accurate and up-to-date information
• Create a secure password
• Provide a valid phone number to enable connection with real estate agents

Account responsibility

You are responsible for:

• Keeping your login credentials confidential
• All activity performed from your account
• Notifying Kyora immediately of any unauthorized use

Responsibilities and limitations

Kyora's role

Kyora is limited to:

• Connecting investors and real estate agents
• Providing decision-support tools
• Facilitating investment tracking

What Kyora does NOT do

• Does not directly sell properties
• Does not guarantee future investment performance
• Does not hold funds related to transactions
• Does not replace legal or tax advice

Accuracy of information

Listings and information on Kyora are provided by real estate agents. While we do our best to verify accuracy, we cannot guarantee:

• Complete accuracy of descriptions
• Real-time availability of properties
• Future investment performance

We strongly recommend that you:

• Verify all information with the agent
• Consult legal and tax advisers before any investment
• Perform full due diligence

Transactions and payments

Transaction process

Property transactions are conducted directly between you and the real estate agent. The process works as follows:

1. You browse a listing or agent profile on Kyora
2. You voluntarily initiate first contact (strong signal) or express interest — creating a Kyora Introduction
3. The agent may reveal your contact details in their CRM and contact you
4. Negotiation and the transaction take place directly with the agent
5. Legal documents and property payment are handled by the agent and/or their notary

Kyora and payments

Kyora compensation

Kyora charges a commission to the real estate agent when a transaction is concluded with an investor introduced through a Kyora Introduction, whether the sale is declared on the platform or established later. The formal sale declaration on Kyora generates the commission invoice; CRM "Sold" status alone does not.

As an investor, you pay no fees to Kyora. Platform use is entirely free for investors.

Intellectual property

All Platform elements (design, logo, text, graphics, code) are the exclusive property of Kyora International and are protected by intellectual property laws.

You agree not to:

• Copy, reproduce, or distribute Kyora content
• Use our brand or logos without authorization
• Attempt to decompile or extract source code
• Create a competing service based on Kyora

Termination

Termination by the user

You may delete your account at any time from your profile settings or by contacting us at contact@kyora-international.com.

Termination by Kyora

We reserve the right to suspend or delete your account in case of:

• Violation of these Terms or the Terms of Sale
• Proven circumvention of commission rules or false off-platform sale certification
• Fraudulent use of the Platform
• Suspicious or illegal activity
• Abusive behavior toward other users

Applicable law and jurisdiction

These Terms are governed by French law. For users acting as consumers under French consumer law, mandatory protective rules of their country or place of residence may apply and prevail over any conflicting clause, including on jurisdiction. For disputes governed by French law and not subject to a different mandatory rule, exclusive jurisdiction of the courts of Paris, unless otherwise required by law.

Complaints and mediation

Before any legal action, you may send a written complaint to contact@kyora-international.com describing your request in detail.

Consumers (individual investors)

If you qualify as a consumer under French consumer law, you may use a certified consumer mediator free of charge after an unsuccessful amicable complaint. Mediation body: La Médiation Professionnelle (SMP) (https://www.mediateur-consommation-smp.fr) — membership in progress (application submitted to SMP; consumer recourse available once confirmed). Full mediator contact details (postal address, online form) are available on the mediator's website.

Professionals (real estate agents)

Commercial disputes between Kyora and a professional agent fall under the competent courts of Paris, without prejudice to the Terms of Sale applicable to paid services.

Contact us

For any questions about these Terms of Use:

Email: contact@kyora-international.com

Address: 66, Avenue des Champs-Élysées, 75008 Paris, France